/* Letzte Cleaning Prüfung: 23.09.2026
   Letztes Cleaning: 16.09.2026 */

/* Hilfe-Messenger: runder Startknopf unten rechts, darüber ein Fenster mit
   vier Reitern (Startseite, Nachrichten, Hilfe, Neuigkeiten). Gestaltung
   folgt den Token der Contentfactory (ai-contentfactory-polish.css); die
   Werte stehen hier noch einmal mit Rückfall, weil der Messenger auch auf
   Seiten laufen soll, die dieses Stylesheet nicht laden. */

.support-messenger {
  --sm-bg: var(--cf-surface, #11131a);
  --sm-bg-deep: var(--cf-bg-elevated, #0c0e14);
  --sm-surface: var(--cf-surface-hover, #171a23);
  --sm-surface-active: var(--cf-surface-active, #1b1e28);
  --sm-border: var(--cf-border, #262a35);
  --sm-border-strong: var(--cf-border-strong, #363c4a);
  --sm-text: var(--cf-text, #f4f6fb);
  --sm-text-soft: var(--cf-text-soft, #c7ccd7);
  --sm-muted: var(--cf-muted, #9199aa);
  --sm-dim: var(--cf-dim, #697286);
  --sm-accent: var(--cf-accent, #ff304f);
  --sm-accent-hover: var(--cf-accent-hover, #ff4763);
  --sm-success: var(--cf-success, #52d69a);
  --sm-radius: 16px;
  --sm-radius-card: var(--cf-radius-surface, 10px);
  --sm-radius-control: var(--cf-radius-control, 7px);
  --sm-shadow: 0 28px 90px rgba(0, 0, 0, .68), 0 0 0 1px rgba(255, 48, 79, .08);
  --sm-focus: var(--cf-focus-ring, 0 0 0 3px rgba(255, 48, 79, .2));
  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 10080;
  font-family: 'DM Sans', Arial, sans-serif;
  font-size: 14px;
  line-height: 1.5;
  color: var(--sm-text);
}

.support-messenger *,
.support-messenger *::before,
.support-messenger *::after { box-sizing: border-box; }

.support-messenger button { font: inherit; color: inherit; }

/* --- Startknopf ---------------------------------------------------------- */
.sm-launcher {
  position: relative;
  display: grid;
  place-items: center;
  width: 56px;
  height: 56px;
  padding: 0;
  border: 0;
  border-radius: 50%;
  background: linear-gradient(135deg, #ff2347, #c81236);
  color: #fff;
  cursor: pointer;
  box-shadow: 0 14px 36px rgba(255, 35, 71, .34), 0 2px 8px rgba(0, 0, 0, .5);
  transition: transform .18s ease, box-shadow .18s ease;
}

.sm-launcher:hover { transform: translateY(-1px); box-shadow: 0 18px 42px rgba(255, 35, 71, .42), 0 2px 8px rgba(0, 0, 0, .5); }
.sm-launcher:focus-visible { outline: 0; box-shadow: var(--sm-focus), 0 14px 36px rgba(255, 35, 71, .34); }
.sm-launcher svg { width: 26px; height: 26px; transition: opacity .16s ease, transform .16s ease; }
.sm-launcher [data-sm-icon="close"] { position: absolute; opacity: 0; transform: rotate(-90deg) scale(.6); }
.support-messenger.is-open .sm-launcher [data-sm-icon="chat"] { opacity: 0; transform: rotate(90deg) scale(.6); }
.support-messenger.is-open .sm-launcher [data-sm-icon="close"] { opacity: 1; transform: none; }

.sm-launcher-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 22px;
  height: 22px;
  padding: 0 6px;
  border-radius: 11px;
  border: 2px solid var(--cf-bg, #08090d);
  background: #fff;
  color: #c81236;
  font-size: 11px;
  font-weight: 800;
  line-height: 18px;
  text-align: center;
}

.sm-launcher-badge[hidden] { display: none; }

/* --- Fenster ------------------------------------------------------------- */
.sm-panel {
  position: absolute;
  right: 0;
  bottom: 70px;
  display: flex;
  flex-direction: column;
  width: 384px;
  max-width: calc(100vw - 44px);
  height: min(680px, calc(100vh - 110px));
  overflow: hidden;
  border: 1px solid var(--sm-border);
  border-radius: var(--sm-radius);
  background: var(--sm-bg);
  box-shadow: var(--sm-shadow);
  opacity: 0;
  transform: translateY(12px) scale(.98);
  transform-origin: bottom right;
  pointer-events: none;
  transition: opacity .18s ease, transform .18s ease;
}

.support-messenger.is-open .sm-panel { opacity: 1; transform: none; pointer-events: auto; }
.sm-panel[hidden] { display: none; }

.sm-view { display: flex; flex-direction: column; flex: 1 1 auto; min-height: 0; }
.sm-view[hidden] { display: none; }

.sm-scroll {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-color: #4b5367 transparent;
  scrollbar-width: thin;
}

/* Kopf der Startseite: Marke, Team, Begrüßung. Rot statt vidIQ-Blau, aber
   dieselbe Aufgabe - der Kunde soll sehen, dass hier Menschen antworten. */
.sm-hero {
  position: relative;
  padding: 22px 22px 68px;
  background:
    radial-gradient(120% 80% at 100% 0%, rgba(255, 48, 79, .32), transparent 60%),
    linear-gradient(160deg, #3a0c17 0%, #1a0810 55%, var(--sm-bg) 100%);
  border-bottom: 1px solid rgba(255, 255, 255, .04);
}

.sm-hero-top { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 26px; }
.sm-brand { display: inline-flex; align-items: center; gap: 9px; }
.sm-brand img { height: 22px; width: auto; display: block; }
.sm-brand-logo { width: 26px; height: 26px; border-radius: 7px; }
/* Faellt ein Markenbild aus, tritt der Schriftzug an seine Stelle. Das
   [hidden] braucht die eigene Regel, weil ".sm-brand img" mit display:block
   sonst gewinnt und ein verstecktes Bild trotzdem Platz nimmt. */
.sm-brand img[hidden] { display: none; }
.sm-brand-text { font-family: 'Space Grotesk', 'DM Sans', Arial, sans-serif; font-size: 18px; font-weight: 600; letter-spacing: .2px; color: #fff; }
.sm-brand-text b { color: var(--sm-accent); font-weight: 600; }
.sm-team { display: flex; align-items: center; }
.sm-team-avatar {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  margin-left: -8px;
  border: 2px solid #23101a;
  border-radius: 50%;
  background: linear-gradient(135deg, #2a2f3d, #1a1d27);
  color: #fff;
  font-size: 12px;
  font-weight: 800;
}
.sm-team-avatar:first-child { margin-left: 0; }
.sm-team-avatar.is-accent { background: linear-gradient(135deg, #ff2347, #c81236); }

.sm-hero h2 {
  margin: 0;
  font-family: 'Space Grotesk', 'DM Sans', Arial, sans-serif;
  font-size: 26px;
  font-weight: 700;
  line-height: 1.15;
  letter-spacing: -.01em;
}
.sm-hero h2 small { display: block; margin-bottom: 4px; color: rgba(255, 255, 255, .78); font-size: 20px; font-weight: 600; }

.sm-close {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  padding: 0;
  border: 1px solid rgba(255, 255, 255, .12);
  border-radius: 9px;
  background: rgba(255, 255, 255, .06);
  color: #fff;
  cursor: pointer;
}
.sm-close:hover { background: rgba(255, 255, 255, .12); }
.sm-close svg { width: 16px; height: 16px; }

/* Die Karte "Sende uns eine Nachricht" ragt in den Kopf hinein - und muss
   darueber liegen: der Kopf ist positioniert und wuerde sie sonst verdecken. */
.sm-home-body { position: relative; z-index: 1; padding: 0 16px 18px; margin-top: -48px; display: grid; gap: 12px; }

.sm-card {
  display: block;
  width: 100%;
  padding: 14px 16px;
  border: 1px solid var(--sm-border);
  border-radius: var(--sm-radius-card);
  background: var(--sm-surface);
  color: var(--sm-text);
  text-align: left;
  text-decoration: none;
  cursor: pointer;
  transition: border-color .15s ease, background .15s ease, transform .15s ease;
}
.sm-card:hover { border-color: var(--sm-border-strong); background: var(--sm-surface-active); }
.sm-card:focus-visible { outline: 0; box-shadow: var(--sm-focus); }

.sm-card-row { display: flex; align-items: center; justify-content: space-between; gap: 14px; }
.sm-card-row > div { min-width: 0; }
.sm-card strong { display: block; font-size: 14px; font-weight: 700; }
.sm-card small { display: block; margin-top: 2px; color: var(--sm-muted); font-size: 12.5px; line-height: 1.4; }
.sm-card-arrow { flex: 0 0 auto; width: 20px; height: 20px; color: var(--sm-accent); }

.sm-card-image {
  width: 100%;
  aspect-ratio: 16 / 8;
  margin: -14px -16px 12px;
  width: calc(100% + 32px);
  object-fit: cover;
  border-bottom: 1px solid var(--sm-border);
  border-radius: var(--sm-radius-card) var(--sm-radius-card) 0 0;
  background: #0d0f16;
}

.sm-tags { display: flex; flex-wrap: wrap; gap: 6px; margin: 0 0 8px; }
.sm-tag {
  padding: 3px 9px;
  border-radius: 999px;
  background: rgba(255, 48, 79, .14);
  color: #ff7189;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .02em;
}

.sm-search {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 0 12px;
  border: 1px solid var(--sm-border);
  border-radius: var(--sm-radius-control);
  background: var(--sm-bg-deep);
}
.sm-search:focus-within { border-color: var(--sm-accent); box-shadow: var(--sm-focus); }
.sm-search svg { flex: 0 0 auto; width: 16px; height: 16px; color: var(--sm-dim); }
.sm-search input {
  flex: 1 1 auto;
  min-width: 0;
  padding: 11px 0;
  border: 0;
  background: transparent;
  color: var(--sm-text);
  font: inherit;
  outline: 0;
}
.sm-search input::placeholder { color: var(--sm-dim); }

/* --- Reiter mit Kopfzeile ------------------------------------------------ */
.sm-head {
  display: grid;
  grid-template-columns: 36px 1fr 36px;
  align-items: center;
  gap: 8px;
  padding: 12px 12px;
  border-bottom: 1px solid var(--sm-border);
  background: var(--sm-bg);
}
.sm-head h3 {
  margin: 0;
  font-family: 'Space Grotesk', 'DM Sans', Arial, sans-serif;
  font-size: 16px;
  font-weight: 700;
  text-align: center;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.sm-head-button {
  display: grid;
  place-items: center;
  width: 36px;
  height: 36px;
  padding: 0;
  border: 0;
  border-radius: 9px;
  background: transparent;
  color: var(--sm-text-soft);
  cursor: pointer;
}
.sm-head-button:hover { background: var(--sm-surface); color: var(--sm-text); }
.sm-head-button svg { width: 18px; height: 18px; }
.sm-head-platzhalter { width: 36px; height: 36px; }

.sm-section { padding: 14px 16px; }
.sm-section-title { margin: 0 0 10px; color: var(--sm-muted); font-size: 12px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; }

/* --- Listen (Tickets, Sammlungen, Artikel, Neuigkeiten) ------------------- */
.sm-list { display: grid; gap: 8px; padding: 12px 16px 16px; }
.sm-row {
  display: grid;
  grid-template-columns: 1fr auto;
  align-items: center;
  gap: 12px;
  width: 100%;
  padding: 12px 14px;
  border: 1px solid var(--sm-border);
  border-radius: var(--sm-radius-card);
  background: var(--sm-surface);
  color: var(--sm-text);
  text-align: left;
  cursor: pointer;
}
.sm-row:hover { border-color: var(--sm-border-strong); background: var(--sm-surface-active); }
.sm-row:focus-visible { outline: 0; box-shadow: var(--sm-focus); }
.sm-row > div { min-width: 0; }
.sm-row strong { display: block; font-size: 14px; font-weight: 700; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sm-row small { display: block; margin-top: 2px; color: var(--sm-muted); font-size: 12px; line-height: 1.4; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sm-row .sm-card-arrow { width: 18px; height: 18px; color: var(--sm-dim); }
.sm-row.is-unread strong::before {
  content: "";
  display: inline-block;
  width: 8px;
  height: 8px;
  margin-right: 8px;
  border-radius: 50%;
  background: var(--sm-accent);
  vertical-align: 1px;
}

.sm-status {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 700;
  background: rgba(145, 153, 170, .16);
  color: var(--sm-text-soft);
}
.sm-status.is-answered { background: rgba(82, 214, 154, .16); color: var(--sm-success); }
.sm-status.is-open { background: rgba(255, 48, 79, .14); color: #ff7189; }
.sm-status.is-closed { background: rgba(105, 114, 134, .18); color: var(--sm-muted); }

.sm-empty {
  display: grid;
  place-items: center;
  align-content: center;
  gap: 8px;
  min-height: 260px;
  padding: 24px;
  text-align: center;
}
.sm-empty svg { width: 34px; height: 34px; margin-bottom: 4px; color: var(--sm-text-soft); }
.sm-empty strong { font-family: 'Space Grotesk', 'DM Sans', Arial, sans-serif; font-size: 17px; }
.sm-empty p { margin: 0; color: var(--sm-muted); font-size: 13px; }
.sm-empty.is-done svg { color: var(--sm-success); }

.sm-loading { padding: 30px; color: var(--sm-muted); text-align: center; font-size: 13px; }
.sm-error { margin: 12px 16px; padding: 12px 14px; border: 1px solid rgba(255, 91, 114, .4); border-radius: var(--sm-radius-card); color: #ff9ba3; font-size: 13px; }

/* --- Knöpfe ---------------------------------------------------------------- */
.sm-primary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 11px 18px;
  border: 0;
  border-radius: var(--sm-radius-control);
  background: linear-gradient(135deg, #ff2347, #e20d35);
  color: #fff;
  font-weight: 700;
  cursor: pointer;
  box-shadow: 0 10px 28px rgba(255, 35, 71, .24);
}
.sm-primary:hover { background: var(--sm-accent-hover); }
.sm-primary:disabled { opacity: .55; cursor: wait; box-shadow: none; }
.sm-primary:focus-visible { outline: 0; box-shadow: var(--sm-focus); }
.sm-primary svg { width: 16px; height: 16px; }
.sm-center { display: grid; place-items: center; padding: 0 16px 20px; }

/* --- Gespräch ------------------------------------------------------------- */
.sm-thread { display: grid; gap: 10px; padding: 14px 16px; }
.sm-bubble {
  max-width: 86%;
  padding: 10px 13px;
  border-radius: 14px;
  font-size: 13.5px;
  line-height: 1.5;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}
.sm-bubble.is-customer { justify-self: end; border-bottom-right-radius: 4px; background: linear-gradient(135deg, #ff2347, #c81236); color: #fff; }
.sm-bubble.is-team { justify-self: start; border-bottom-left-radius: 4px; border: 1px solid var(--sm-border); background: var(--sm-surface); }
.sm-bubble time { display: block; margin-top: 4px; font-size: 10.5px; opacity: .7; }
.sm-thread-intro { padding: 4px 2px 0; color: var(--sm-muted); font-size: 12px; text-align: center; }

.sm-composer {
  display: grid;
  gap: 8px;
  padding: 12px 16px 14px;
  border-top: 1px solid var(--sm-border);
  background: var(--sm-bg);
}
.sm-composer input,
.sm-composer textarea {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--sm-border);
  border-radius: var(--sm-radius-control);
  background: var(--sm-bg-deep);
  color: var(--sm-text);
  font: inherit;
  outline: 0;
  resize: vertical;
}
.sm-composer input:focus,
.sm-composer textarea:focus { border-color: var(--sm-accent); box-shadow: var(--sm-focus); }
.sm-composer textarea { min-height: 84px; }
.sm-composer-row { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.sm-composer-row small { color: var(--sm-dim); font-size: 12px; }
.sm-composer .sm-error { margin: 0; }

/* --- Hilfeartikel ---------------------------------------------------------- */
.sm-article { padding: 16px 18px 24px; }
.sm-article h4 { margin: 0 0 4px; font-family: 'Space Grotesk', 'DM Sans', Arial, sans-serif; font-size: 19px; line-height: 1.25; }
.sm-article .sm-article-meta { margin: 0 0 14px; color: var(--sm-muted); font-size: 12px; }
.sm-article p { margin: 0 0 12px; color: var(--sm-text-soft); font-size: 14px; line-height: 1.6; }
.sm-article ul { margin: 0 0 12px; padding-left: 18px; color: var(--sm-text-soft); }
.sm-article li { margin-bottom: 5px; line-height: 1.55; }
.sm-article strong { color: var(--sm-text); }
.sm-article-help {
  margin-top: 18px;
  padding-top: 14px;
  border-top: 1px solid var(--sm-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  color: var(--sm-muted);
  font-size: 12.5px;
}
.sm-article-help button {
  padding: 7px 12px;
  border: 1px solid var(--sm-border-strong);
  border-radius: var(--sm-radius-control);
  background: var(--sm-surface);
  color: var(--sm-text);
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
}
.sm-article-help button:hover { border-color: var(--sm-accent); }

/* --- Neuigkeiten ------------------------------------------------------------ */
.sm-news { display: grid; gap: 12px; padding: 14px 16px 16px; }
.sm-news-intro { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 0 16px; margin-top: 14px; }
.sm-news-intro strong { display: block; font-family: 'Space Grotesk', 'DM Sans', Arial, sans-serif; font-size: 16px; }
.sm-news-intro small { color: var(--sm-muted); font-size: 12px; }
/* Das Markenzeichen im Kopf war zuerst das Logo als Bild: rot auf transparent,
   auf dem roten Kreis unsichtbar, auf dem Telefon gequetscht. Jetzt ein
   eingebettetes Symbol in fester Groesse - es muss nichts laden und kann
   nicht schrumpfen. */
.sm-news-avatar {
  display: grid;
  place-items: center;
  flex: 0 0 auto;
  width: 36px;
  height: 36px;
  min-width: 36px;
  border: 1px solid var(--sm-border-strong);
  border-radius: 50%;
  background: var(--sm-bg-deep);
  color: var(--sm-accent);
}
.sm-news-avatar svg { width: 20px; height: 20px; flex: 0 0 auto; }
.sm-news time { display: block; margin-bottom: 4px; color: var(--sm-dim); font-size: 11.5px; }

/* --- Fußleiste ---------------------------------------------------------------- */
.sm-tabs {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  border-top: 1px solid var(--sm-border);
  background: var(--sm-bg-deep);
}
.sm-tab {
  display: grid;
  justify-items: center;
  gap: 4px;
  padding: 10px 4px 11px;
  border: 0;
  background: transparent;
  color: var(--sm-muted);
  font-size: 11.5px;
  font-weight: 600;
  cursor: pointer;
}
.sm-tab svg { width: 22px; height: 22px; }
.sm-tab:hover { color: var(--sm-text); }
.sm-tab.is-active { color: var(--sm-accent); }
.sm-tab:focus-visible { outline: 0; box-shadow: inset var(--sm-focus); }
.sm-tab-label { position: relative; }
.sm-tab-dot {
  position: absolute;
  top: -14px;
  right: -12px;
  min-width: 16px;
  height: 16px;
  padding: 0 4px;
  border-radius: 8px;
  background: var(--sm-accent);
  color: #fff;
  font-size: 10px;
  font-weight: 800;
  line-height: 16px;
  text-align: center;
}
.sm-tab-dot[hidden] { display: none; }

/* --- Telefon: Fenster füllt den Bildschirm ------------------------------------ */
@media (max-width: 520px) {
  .support-messenger { right: 14px; bottom: 14px; }
  .sm-panel {
    position: fixed;
    inset: 0;
    width: auto;
    max-width: none;
    height: auto;
    border-radius: 0;
    border: 0;
  }
  .support-messenger.is-open .sm-launcher { display: none; }
  .sm-hero { padding-top: 18px; }
}

@media (prefers-reduced-motion: reduce) {
  .sm-panel, .sm-launcher, .sm-launcher svg, .sm-card { transition: none; }
}